privacy policy
Last updated: April 17, 2026
1. Who we are
ECU Solutions Canada (“we”, “us”, or “our”) provides electronic solutions for cars, trucks, and machinery in Canada.
Website: ecusolutionscanada.com
Location: Mississauga, Ontario, Canada
Email: ecusolutionscanada@gmail.com
Phone: +1 (289) 838-4946 / +1 (289) 838-4945
We are committed to protecting your personal information and handling it in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable. PIPEDA applies to private-sector organizations across Canada that collect, use, or disclose personal information in the course of commercial activities.
2. What information we collect
We may collect personal information that you voluntarily provide to us through our website, contact forms, advertising lead forms, phone, email, or other communications.
This may include:
- Full name
- Company name
- Phone number
- Email address
- Type of vehicle
- Vehicle make
- Vehicle model
- Vehicle year
- Message or service request details
- Any other information you choose to provide when contacting us
We may also collect certain technical information automatically when you visit our website, such as:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of access
- Referring website or ad campaign data
- Cookie and analytics data
Your current website publicly displays a contact form requesting full name, company name, phone number, email address, vehicle type, make, model, year, and message.
3. How we collect information
We collect information in the following ways:
- when you fill out a contact form on our website
- when you submit your information through a Google Ads lead form
- when you contact us by phone, email, or other direct communication
- when you interact with our website, ads, or analytics tools
Google Ads requires advertisers using lead forms to provide a link to a business privacy policy, and that policy appears at the end of the lead form.
4. Why we collect and use your information
We collect and use personal information for the following purposes:
- to respond to your inquiries
- to contact you about your request
- to provide quotes, service information, or scheduling details
- to identify the vehicle or equipment involved in your request
- to provide customer support
- to improve our services and website
- to evaluate the effectiveness of our advertising campaigns
- to maintain business records
- to comply with legal and regulatory obligations
Under PIPEDA, organizations must identify the purposes for which personal information is collected, and must obtain meaningful consent for its collection, use, and disclosure.
5. Consent
By submitting your information through our website or advertising forms, you consent to our collection, use, and disclosure of your personal information for the purposes described in this Privacy Policy.
Where required by law, we will request additional consent before using your information for a new purpose that has not already been explained to you.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To do so, contact us using the contact information listed below.
6. Communications with you
If you provide your phone number or email address, we may contact you in relation to your inquiry, requested services, estimates, bookings, or follow-up regarding your request.
We do not use your personal information for unrelated marketing purposes unless permitted by law or unless you have provided the necessary consent.
If we send commercial electronic messages where consent is required, we will do so in accordance with applicable Canadian laws.
7. Sharing your information
We do not sell your personal information.
We may share your personal information with trusted third parties only when reasonably necessary, including:
- website hosting providers
- email or communications providers
- CRM or lead management tools
- advertising and analytics providers, including Google
- technical support or IT service providers
- legal, regulatory, or governmental authorities where required by law
These third parties are only given access to the information reasonably necessary to perform their services for us.
PIPEDA includes principles of limiting collection, limiting use, disclosure and retention, safeguards, openness, and individual access.
8. Cross-border processing
Some service providers we use may store or process personal information outside your province or outside Canada, including in the United States or other jurisdictions.
When this happens, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in accordance with those laws.
9. Cookies, analytics, and advertising technologies
Our website may use cookies or similar technologies to:
- keep the website functioning properly
- understand how visitors use the site
- measure ad performance and conversions
- improve website usability and marketing effectiveness
These technologies may be provided by us or by third parties such as Google and other analytics or advertising partners.
You can usually control cookies through your browser settings. Disabling cookies may affect certain website functions.
10. Data retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to respond to inquiries, provide services, maintain records, and meet legal, accounting, or regulatory requirements.
When personal information is no longer required, we will delete it, anonymize it, or securely destroy it, as appropriate.
PIPEDA requires organizations to follow principles including limiting use, disclosure, and retention, and using appropriate safeguards.
11. Safeguards
We use reasonable administrative, technical, and physical safeguards to help protect personal information against loss, theft, unauthorized access, disclosure, copying, misuse, or modification.
These safeguards may include restricted access to personal data, password protection, secure service providers, and internal processes designed to protect personal information.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
12. Accuracy
We take reasonable steps to ensure that personal information we use is accurate, complete, and up to date for the purposes for which it is used.
Please let us know if your information changes or if you believe any information we hold about you is inaccurate.
13. Your rights
Subject to applicable law, you may have the right to:
- request access to the personal information we hold about you
- request correction of inaccurate or incomplete information
- withdraw consent, where processing is based on consent
- make a complaint about our privacy practices
PIPEDA includes principles of individual access and challenging compliance.
To make a request, please contact us using the details below.
14. Children’s privacy
Our website and services are not intended for children, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.
15. Third-party links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those third-party sites.
We encourage you to review their privacy policies before providing any personal information.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or website functionality.
When we make changes, we will post the updated version on this page and revise the “Last updated” date above.
17. Contact us
If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us at:
ECU Solutions Canada
Mississauga, Ontario, Canada
Email: ecusolutionscanada@gmail.com
Phone: +1 (289) 838-4946
Alternate Phone: +1 (289) 838-4945
If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of Canada.